Refund policy

Sweet Sunflower LLC

At Sweet Sunflower, every order is freshly prepared with attention to quality and detail. Because our products are perishable and made to order, the following cancellation and refund conditions apply.

1. Individual Product Orders

This policy applies to cakes, brigadeiros, desserts, pies, quiches, and other individual food orders.

Cancellations More Than 72 Hours in Advance

Orders canceled more than 72 hours before the scheduled pickup or delivery are eligible for a credit equal to the amount paid, valid for 2 months from the cancellation date.

Cancellations Within 72 Hours

Orders canceled 72 hours or less before the scheduled pickup or delivery are generally nonrefundable if ingredient purchasing or preparation has already begun.

If preparation has not started and no expenses have been committed, requests may be reviewed individually.

Rescheduling

Customers may request to reschedule an order more than 72 hours before the scheduled pickup or delivery, subject to availability.

2. Catering & Event Orders

For catering services and private events, the following conditions apply:

• More than 72 hours before the event: The deposit will be converted into a credit valid for 2 months toward future Sweet Sunflower services.

• 72 hours or less before the event: The deposit will be forfeited due to advance preparation, ingredient purchases, and reservation of the event date.

Additional terms may apply to customized events, third-party services, and rentals, as specified in the signed catering agreement.

3. Returns

Due to the perishable nature of our food products, we do not accept returns of prepared or delivered food.

4. Incorrect or Quality-Related Orders

If you receive an incorrect product or experience a quality concern, please contact us as soon as possible, preferably within 24 hours of receiving your order.

We may request photographs and relevant order information to evaluate the issue.

Depending on the circumstances, we may offer a replacement, partial refund, or full refund, as appropriate.

5. Cancellations by Sweet Sunflower

If Sweet Sunflower is unable to fulfill a confirmed order, customers will be offered a full refund of the amount paid for the unfulfilled order or service.

6. Cancellation Requests

All cancellation and rescheduling requests must be submitted directly to Sweet Sunflower through our official contact channels.

English: +1 (786) 781-8251

Portuguese: +1 (786) 816-5390

Refunds, when applicable, will be processed through an agreed payment method.

Nothing in this policy limits any rights customers may have under applicable law.